Ozark River Manufacturing Co.
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Order Cancellations or Modifications
Damages and Replacements
We have designed our portable sinks to be compliant with most state and local handwashing codes. Please check with your local or state health official before purchasing this product if the intended use is handwashing compliance. Ozark River Manufacturing takes no responsibility for compliance to each and every code.
Our goal is to get you your portable sink in the fastest, most economical method possible. All orders are shipped from our Assembly Plant in Murfreesboro, TN 37129 with a truck carrier (LTL) to the 48 contiguous states. Standard lead-times are 7 to 10 business days from our dock and this time does not include the truck delivery time. In-stock products ship from our dock in 3 to 5 days typically. Ship dates are subject to change without notice. Large orders may increase lead-times. Expedited or shipping outside of the 48 contiguous states is also available and may incur additional costs. Please call 866.663.1982 for availability.
Order confirmations include estimated ship dates and are subject to change without notice.
Order Cancellations or Modifications
You can cancel or modify your order in writing before the product has shipped from our location. Cancelations may incur a 5% processing fee if paid by credit card. Please call 1.866.663.1982 or email us at Orders@ozarkriver.com.
Orders that have left our dock will incur a 30% restocking fee, as well as all incurring freight and/or damage charges. The customer is responsible for all damages, so please follow all provided return instructions carefully. Absolutely no changes or cancellations are allowed on custom or large orders.
All of our portable sinks ship to you via a freight carrier or truck and you will be sent Receiving Instructions prior to your delivery. You are required to be at the location at the time of delivery or you may incur re-delivery costs from the freight carrier. Please make sure you have at least two people to lift and unpack the sink and put it into place where you want it. Drivers from the freight carriers are for delivery only and are not obligated to help with installation. You will have time to inspect your package. Please call 866.663.1982 if you have any concerns or questions about the delivery condition.
Damages and Replacements
Carefully inspect your delivery and follow all delivery details provided. If a carrier has damaged your product and the package is damaged, refuse the shipment and call us immediately at 866.663.1982. If you open your carton and see any damage to your product, call immediately and follow the instructions provided by our customer care agent. If you delay calling you may be responsible for the damaged product.
We manufacture Ozark River Portable Sinks to the highest quality standards, with repeatedly tested and reliable parts. Our sinks are unsinkable, but should you need it, we have trained technical support staff right here at our facility in the Greater Nashville Area to help you set your sink up, understand operation or maintenance, and keep your portable sink operational and your business or facility code compliant. Please refer to your Owner’s Manual.
Declaimer: Models, styles, colors and availability may change without notice.
Office Hours: 8 am to 4:00 pm CST
Toll Free: 1-866-663-1982
Web Address: www.OzarkRiver.com
Greater Nashville Area
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Why a Portable Sink?
About Ozark River
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We believe that it is our personal responsibility to provide clean hands for people and business because, now more than ever, healthy people matter.
From restaurants and food service businesses that gain new convenience and opportunities as a result of our Ozark River Portable Sinks®, to educators and daycare centers that have healthier students and fewer absentees, to businesses that are now in hand wash code compliance due to implementing our portable sinks – lives our improved with every portable hand sink we manufacture.
We love what we do. We win together. We never give up. We don’t cut corners.
We have a vision with a clear focus – improve lives every day with a convenient solution for better personal hygiene, and the ability to comply with state and local hand wash codes – and we’ve maintained that focus since 2004.
We love saving your day, and we are ‘all hands on deck’ when you need after-the-sale support.
If you’ve ever been cited by a health code inspector for hand-washing code violations, you know how it feels to be in hot water. When hand-washing compliance calls, we answer. And although our sinks are unsinkable, should you need support, we’re here with happy, helping hands.
Support remains at the top of our priority list. We’re here when you need us, and even when you don’t. Call the hotline for application, operation or general support. We’ll be standing by, ready to help with troubleshooting assistance; warranty parts and service; replacement parts and service.
Our sinks have only a .003% warranty replacement rate, which means a 99.7% success rate! Now, that’s a badass sink.
Happy, positive people make products that make other people happy. We’re serious about having fun at work. We take our work seriously, but we don’t take ourselves too seriously.
Ours is a team of highly inventive, bold individuals who happen to make portable sinks. We’re the best at what we do, and we know it.
Our culture prioritizes people and positivity because we know that when our team is joyful, we strive even harder to make you happy.
We invented a line of portable sinks that are well-made, delivered quickly, and installed in a snap. We build them ourselves because nobody else can do it like we do.
Our sinks comply with the rigorous NSF standards, which means that our products undergo relentless testing and our facilities are inspected unannounced. We don’t mind. In fact, we welcome the challenge to perform because we know that the standards are set for the protection of our customers.
Without the expense of plumbing, each customer gains the hygiene benefits of instant hot water with a portable sink.
Our attention to quality is as pure as the hot water we dispense. All of our portable sinks feature instant hot water technology and convenient quick connect tanks. With a variety of styles, sizes and finishes available, every Ozark River Sink is crafted to sturdy, attractive perfection.
We respect your needs and your time. Once you decide to purchase your portable sink, you want to begin reaping the benefits of clean, healthy, happy hands as soon as possible!
Ozark River Manufacturing is uniquely positioned to reach customers and suppliers quickly, efficiently, and cost-effectively. We have shorter lead times than any competitor, [simply say, short lead times?] and a robust distribution network, allowing us increased service capabilities for our customers.
Middle Tennessee’s central location connects us to customers faster; home to the busiest cargo airport in the western hemisphere, six Class 1 railroads, more than 1,000 miles of navigable waterways, and immediate access to eight interstate highways.
What do these nifty stats mean to you? It’s simple. We can reach 60 percent of the U.S. population within an 11-hour drive or less.
Bottom line? With reduced shipping times, you’ll enjoy better health and hygiene with your portable sink as soon as possible.
Remember when someone told you NOT to “put all of your eggs in one basket”? Phooey!Do one thing and do it well. That is our absolute conviction.
Ozark River Manufacturing Co.® is the world’s foremost portable sink manufacturer because this is what we do. In fact, it’s all we do. We design, manufacture, and deliver the finest portable sinks available on the planet. And we proudly believe that is enough.
Hot water hand sinks provide a convenient solution to improve personal hygiene and to comply with state and local codes. Our everlasting commitment to provide a top-quality product that is essential to maximizing health and safety.
Life and business can be challenging. You have a long list of things to do. We are here to make hand washing compliance as easy as possible. Give us a call and check one thing off that list.