Ozark River Manufacturing

Frequently Asked Questions

We understand that choosing a portable sink is a big decision. So, here are some commonly asked questions and straight-to-the-point answers about Ozark River portable sinks.

Do Ozark River portable sinks require plumbing?

  • No, our portable sink models are plumbing-free, making them easy to move. 
  • Our sink designs feature fresh water and waste water tanks underneath the faucet that you fill and empty with use. 
  • You only need to connect an Ozark River portable sink to a standard 110V electrical outlet for it to function. 

What does an Ozark River portable sink come with?

All of our portable sinks with hot water come with everything needed for hand washing. This includes the sink itself, fresh and waste water tanks, hot water system, faucet, and more. When you purchase one of our portable sinks, you can rest assured that you’re ready for hand washing on the day of delivery.

How do portable sinks get water?

Your water supply comes from your 5-gallon fresh water storage tank that you refill from any clean water source. After you fill the fresh water tank, its a one-click attachment to our Quick-Connect system inside the portable sink cabinet and you’re ready for hand washing.

Is a portable sink considered running water?

Yes, a portable sink is a self-contained hand washing station that provides running water without the need for plumbing. Most of our portable sinks have an on-demand hot water system and maintain the water pressure of a standard sink.

How often do portable sink fresh water tanks need to be refilled?

Our 5-gallon fresh water tank holds 45 to 60 hand washes. On average, that’s about 1 hand wash every 7 to 9 minutes during a 6-hour shift — without needing a refill. All you need to do when it’s time for a refill is fill up your fresh water tank again, empty your waste water tank, and you’re good to go!

Do Ozark River portable sinks reuse water?

No, our portable sinks do not reuse water. To maintain health and safety standards all fresh water used for hand washing is stored in your 5-gallon fresh water tank and waste water is recovered in your 6-gallon waste water tank. 

Do Ozark River portable sinks require electricity?

All our hot water portable sinks only need a standard 110V outlet to function. Our Cold Water Series are foot pump operated, meaning they don’t require electricity to function.

How do you set up an Ozark River portable sink?

There’s no plumbing or special tools required. Take your sink out of its shipment box and follow these steps:

  1. Attach the faucet by screwing it into place.
  2. Fill the fresh water tank with clean water.
  3. Connect the fresh water tank to the unit’s pump inlet with the quick-connect cap.
  4. Fill up the liquid soap dispenser.
  5. Plug your sink into a standard 110V outlet.

Do Ozark River portable sinks meet health and safety regulations and codes?

Yes, the majority of our portable sink models are NSF-certified. NSF certification means our portable sinks meet the most rigorous health and safety standards set by the National Sanitation Foundation. The NSF establishes the strictest sanitation codes to ensure public health and safety protection for various industries. This means our portable sinks are ideal for healthcare facilities, food service, and anywhere handwashing code compliance is needed.

Do Ozark River portable sinks with hot water come with a warranty?

Absolutely! All but one of our portable hot water sink models come with a two-year product warranty. The exception is the Titan Series outdoor portable sink, which has a one-year warranty. Our customer service team is here for you every step of the way!

Do Ozark River portable sinks have hot water functionality?

Every Ozark portable sink has hot and cold water functionality–except our cold water series. You gain immediate access to hot water when you plug your sink into an electrical outlet. Our hot water capacity will ensure your soap is working at optimum levels.

What materials are Ozark River portable sinks made from?

All our portable sink with hot water models are made with laminate, stainless steel, ABS or a combination of these materials. For example, our Elite Series models are all made with a stainless steel design for easy cleaning, while our Premier Series sinks have a laminate base and a stainless or ABS basin design.

Can I purchase additional accessories for my portable sink?

We have a variety of accessories you can purchase on our website to ensure you can get the most out of your sink. One of our popular options is a Clean Start Kit, which comes with a new fresh water and waste water tank, quick-connect assembly equipment, seal rings, a drain tube and a Steramine Express Pack for cleaning your portable sink. Other accessories available include paper towel dispensers, hands-free faucet attachments and other portable sink upgrades.

What is your return policy?

You have 10 calendar days to return a product from the date that you received it. Your items must be unopened and in their original packaging to be eligible for a return. You are responsible for return shipping and must have proof of purchase available upon request. 

Does Ozark River offer reseller opportunities?

Yes! We are always looking forward to and seeking qualified resellers in all markets to share our amazing line of sinks. We will provide product training for your staff and distribute incentive-based discounts to reward you and your team for all the hard work you do. Learn more about becoming a reseller and connect with us today.

 

Contact Us With Additional Questions

At Ozark River Manufacturing, we want to make you feel confident about purchasing our portable sinks. Our wide range of products offers the ease and safety you need for accessible hygiene. Contact our team online or call us at 866-693-5661 if you have other questions about our portable sinks. We look forward to connecting!

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